Privacy Policy - Forex Tester Online

The present Privacy Policy describes how we (Forex Tester Software Inc, a company registered under the laws of the Province of Ontario, Canada; hereinafter refers to «we», «the Company», «us», «our») collect, store, use and protect your (hereinafter “you”, “user”) personal data you provide us with when using the software “Forex Tester Online” accessible at online.forextester.com and beta.forextester.com (hereinafter the «Website»). It also outlines the rights you have with regard to your personal data.
We collect, store, and process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable legislation.

What information do we collect?

We collect information from you when you use our Website, place an order or fill out a contact form. We do not collect any information that could identify you without your permission.
When using our Website, you may be asked to enter your: name, email address, mailing address, or phone number. We do not collect your payment details (e.g., card number), as this type of data is collected by payment gateway providers. Please refer to the respective privacy disclosure available when making payments.

We also collect additional types of information, including:

the device identification, operating system and version, screen details,
network details, telecom operator details, WiFi status, radio frequencies,
browser type and version, plug-ins used,
IP address,
access date and time, city, region, country, language and time zone settings,
the date and time when you have visited our Website for the first time or used any of the services available on the Website, as well as use errors, length of visits, page interaction information, response time.

We collect your information provided when using live chat services in order to be able to use it for the improvement of our customer service.
We also use Google Analytics, Microsoft Clarity and similar services to collect additional data. The details regarding these services are highlighted hereinbelow.
We keep the personal information for the period of time it is reasonably necessary to provide our services, unless when a longer period is required under the applicable legislation.
The information could be collected directly (e.g. via the contact form) or indirectly (when using the Website).
You provide us with the aforementioned information by using the Website, sending us an email, or submitting information via the contact form.

What do we use your information for?

To improve our Website

(we continually strive to improve our Website offerings based on the information and feedback we receive from you)

To improve customer service

(your information helps us to respond to your customer service requests and support needs more effectively)

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails

The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to updates, related product or service information, etc.

To send marketing emails and provide you with the information about our new products and special offers

Note: If at any time you would like to unsubscribe from receiving future emails, we include unsubscribe instructions at the bottom of each email or contact us directly using the contact email provided below.

To comply with our legal obligations

We are obliged to keep certain data types for the appropriate period of time set forth under the applicable legislation.

To ensure our legitimate interests and the legitimate interests of third parties.

User Data Collection

The software “Forex Tester Online” available via the Website contains built-in functionality for data collection about the way you are using the software. Such information will be used to improve the software and its overall performance. The following information will be collected:

Account Information: When you create an account, we collect your name, email address, and other relevant details. This information allows us to maintain your account, contact you for customer service purposes, and send you updates or information about our products and services.
Usage Data: We collect information about your interactions with our software, such as the features you use, the tools you employ for backtesting, the time and duration of your activities, and other behavior on the platform. This data helps us understand how users engage with our products and services, allowing us to improve our offerings.
Technical Data: We may collect information about the device and the internet connection you use to access our software, including the device's unique identifier, operating system, browser type, IP address, and other similar technical data. This information is used for system administration, ensuring the compatibility of our products and services with your devices, and enhancing overall user experience.
Payment Information: If you engage in financial transactions via the Website, such as purchasing a subscription, you may have to provide necessary transactional information. However, we do not directly process or store your credit card information. This is handled by our payment processing partners who adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
Cookies and Other Tracking Technologies: We may use cookies and similar technologies to facilitate and customize your use of our platform. These technologies can help us understand user behavior, improve our services, personalize your experience, and for other purposes.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you use the Website or place an order.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Moreover, this information is being collected only by third-party payment services (gateway) providers in accordance with the appropriate privacy policy of such providers. The Company shall not be found liable for any incident related to the personal data you provide directly to third party payment services providers.

DISCLAIMER

We duly implement all the measures necessary to ensure the highest possible protection of your personal data and other sensitive information. However, it is impossible for us to guarantee the absolute safety of any data transfer performed via the Internet. You should always consider the risks associated with any data transfer.

Your Rights

In accordance with the GDPR, you have a set of important rights related to your personal data and information we collect and store, namely:

Right of access - you have the right to access the information we store and amend it.
Right to withdraw consent - you can withdraw your consent for processing your personal data at any time.
Right of rectification - you have the right to require us to update your information if you find it inaccurate or out-of-the-date.
Right to restriction of processing - you have the right to require us to suspend any processing of your personal data.
Right to erasure - you have the right to ask us to delete all your personal data (except the cases when we are obliged to store such data in accordance with the applicable regulations).
Right to data portability - you have the right to ask us to provide you with a copy of your data.
Right to complain - we are always ready to discuss all data-related issues. However, you also have the right to file a complaint to the appropriate supervising authority.
Right to object to automated processing - you have the right to object to any decision made on the basis of automated data processing.
Right to make a request - you can also ask us to provide the information about the personal data we process and the third parties we transit it to.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
We use cookies to capture how you arrived at our Website, which particular pages you visit, and link such information to other information we store.
We use cookies to understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better Website experiences and tools in the future.

You may voluntary deactivate and/or eliminate cookies by following your Internet browsers instructions below:

Do we disclose any information to third parties?

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties. This does not include trusted third parties who assist us in operating our Website, conducting our business, or servicing you (hereinafter the «Subprocessors»), so long as those third parties agree to keep this information confidential, and only to the extent required to perform the obligations we subcontracted to them. Such Subprocessors perform tasks on our behalf and are explicitly prohibited from disclosing or using such information except when it is necessary to support our services.
You explicitly agree that we may, at our sole discretion, engage third parties, providing that they will duly sustain compliance with the applicable data protection requirements, including but not limited to special technical and organizational measures.
In case of such third parties are outside of the Swiss Confederation, the European Union, or the European Economic Area, the processing of your personal data would be performed in accordance with the applicable regulations.
Such third parties shall be fully responsible for any obligations subcontracted to them and for all their actions and omissions.
We may also release your information when we believe such release is appropriate to comply with the law, enforce our internal policies, or protect our or others' rights, property, or safety.

Third-party links

Occasionally, we may include or offer third-party products or services on our Website at our discretion. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these sites.

Third-party services

We use third-party services to analyze the performance of the Website. These services are used to improve our Website, products, and services we provide. These services may use cookies and other tracking technologies and also collect some information, including but not limited to device data, IP address or other information that could be used to analyze the use of the Website.

Google Analytics

Your data collected when using the services would be transmitted to and stored on Google servers in the US.
To opt out of Google Analytics, please follow the link: https://tools.google.com/dlpage/gaoptout/ .
Kindly notice that if you use another computer or browser, or clear your cookies, you would have to opt out again.
To find out more, please visit the link below: https://support.google.com/analytics/answer/6004245 .

Microsoft Clarity

We use Microsoft Clarity to collect and analyze data related to the user experience and activity of the Website's users. The system employs an efficient data encryption system, ensuring that any and all data elements containing personally identifiable data of users would be encrypted. All data processing by virtue of Microsoft Clarity is performed in accordance with the Microsoft Privacy Statement accessible via the link: https://privacy.microsoft.com/en-us/privacystatement .

Incident notification

If we become aware of any breach of our security leading to the accidental or unlawful destruction, loss, alteration or unauthorized disclosure of your personal data or access thereto, we will notify you without undue delay. We will make such a notification via email. Any notification we can make does not constitute an acknowledgment of any fault by our Company.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page. It is your sole responsibility to check this page from time to time. If you do not agree with any of the changes, you shall immediately suspend using the Website and/or our services. In such a case, you shall inform us that you would like to «opt out». By continuing to use our Website, you provide your consent to such changes.

Contact us

For data-related issues, please contact us via email at support@forextester.com, indicating «Personal Data» in the title.